Refund & Cancellation Policy

1. Refunds

Except for eligible CLI subscription refunds under Section 2 and blocked-account protection under Section 3, ThreadWave payments are non-refundable. Technical problems or other service concerns do not automatically qualify for a refund. Contact us at support@threadwave.xyz if you need help with the service.

2. CLI Subscription and Credit-Pack Refund Policy

The ThreadWave CLI subscription is a $10/month recurring Stripe subscription that grants 4,000 CLI credits per billing period. You may cancel any time through the Stripe Customer Portal or by contacting us.

Your initial CLI subscription payment is eligible for a refund only when both of the following conditions are met at the time we receive your request:

• Fewer than 10 CLI credits have been used
• Fewer than 72 hours have elapsed since the subscription started

A request received after 10 or more CLI credits have been used, or at or after 72 hours from the subscription start time, is not eligible. This refund applies only to the initial subscription payment and does not apply to renewal payments.

Refunds are not automatic. To request one, contact us at support@threadwave.xyz with your ThreadWave account email and CLI purchase details. Eligibility is verified against our subscription and credit-usage records as of the time we receive the request.

One-time CLI credit packs are normally non-refundable. If ThreadWave approves a full credit-pack refund, any unspent credits from that purchase are revoked without creating a negative balance. Credits already used are not restored, and partial credit-pack refunds are not supported.

3. Blocked-Account Money-Back Protection

ThreadWave is designed to respect X rate limits, avoid abusive platform behavior, and use browser-native workflows that resemble normal human browser control. We still cannot control X's own enforcement decisions.

Worst case, if ThreadWave-controlled activity gets your X account blocked, locked, or suspended, we will refund your most recent ThreadWave payment for the affected billing period.

This protection does not apply when the restriction is caused by:

• Content, replies, or actions you created or approved that violate X rules or applicable law
• Your manual activity on X outside of ThreadWave
• Other automation tools, browser extensions, scripts, or services used on the same account
• Prior account history, existing account restrictions, or policy violations unrelated to ThreadWave
• Attempts to use ThreadWave for spam, deception, harassment, scraping, or rate-limit abuse

To request this refund, contact us at support@threadwave.xyz with your ThreadWave account email, the affected X handle, the date of the restriction, and any message or screenshot X provided.

4. Cancellations

You may cancel your ThreadWave subscription at any time. To cancel, visit your account settings or reach out to us at support@threadwave.xyz. Once cancelled, you will retain access until the end of your current billing period and will not be charged again.

5. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be reflected on this page with an updated date.

6. Contact Information

For any questions or refund requests, please contact us:

Email: support@threadwave.xyz
X: @_rain_miao_